Ensuring that services deliver agreed levels of availability to meet the current and future needs of the business.
Activities may include - but are not limited to:
defining and agreeing availability targets
disaster recovery planning
ensuring services can collect data required to measure availability
monitoring, analysing and reporting on service availability
implementing availability management practices to support cloud-based services
maintaining and improving the availability of services
controlling and managing service availability to deliver agreed levels of availability in a cost-effective manner.
Analyses service and component availability, reliability, maintainability and serviceability.
Contributes to the availability management process and its operation. Performs defined availability management tasks.
Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels.
Implements arrangements for disaster recovery and documents recovery procedures. Conducts testing of recovery procedures.
Provides advice and guidance on the planning, design and improvement of service and component availability.
Investigates all breaches of availability targets and service non-availability and initiates remedial activities.
Develops plans for disaster recovery together with supporting processes.
Manages the testing of disaster recovery plans.
Sets policy and develops strategies, plans and processes to ensure services deliver agreed levels of availability.
Develops and implements new availability tools and techniques.
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