Providing maintenance and support services for communications networks.
Activities may include - but are not limited to:
monitoring network performance
investigating and resolving problems
devising work-arounds and correcting faults
making general or site-specific modifications
operational configuration of network components
testing networks, both routinely and after modification or fault/fix
adhering to established safety, security and quality standards
providing information, advice or training to users about networks functionality.
Support may be provided direct to users of the network or to service delivery functions.
Contributes to the operational configuration of network components.
Assists in the investigation and resolution of network problems.
Assists with specified maintenance procedures.
Carries out agreed network maintenance tasks and specified operational configuration of network components.
Establish and diagnose network problems/faults using the required troubleshooting methodology and tools.
Uses network management software and tools to collect agreed performance and traffic statistics.
Maintains the network support process and checks that all requests for support are dealt with according to agreed procedures.
Ensures network configurations are applied to meet operational requirements in line with agreed procedures.
Uses network management software and tools to investigate and diagnose network problems, collect performance statistics and create reports.
Drafts and maintains procedures and documentation for network support and operation.
Makes a significant contribution to the investigation, diagnosis and resolution of network problems.
Ensures that all requests for support are dealt with according to set standards and procedures.
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