Managing the process to obtain formal confirmation that service acceptance criteria have been met.
Service acceptance criteria are used to ensure that a service meets the defined service requirements, including functionality, operational support, performance, safety, security and quality requirements. Acceptance criteria include both utility/functional and warranty/non-functional tests.
Activities may include - but are not limited to:
engaging with a variety of stakeholders and delivery life-cycle activities such as - but not limited to - external service providers, technical design, software development and project management
implementing service acceptance practices to support iterative/agile working
ensuring the service provider is ready to operate the new service when it has been deployed.
Engages with delivery teams to confirm that products developed meet the service acceptance criteria and are to the required standard.
Provides input into change control processes.
Engages with delivery teams to ensure correct products are produced in a timely fashion.
Evaluates the quality of project outputs against agreed service acceptance criteria.
Develops the organisation's approach for service acceptance, owns the transition process and defines the acceptance criteria for service transitions.
Promotes and monitors project quality outputs to ensure they are fit for purpose and fit for use within operational services.
Actively engages with stakeholders to promote awareness and compliance with service transition quality plans and processes.
Agrees the service acceptance criteria with delivery teams.
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