Skill description
Assessing risks associated with proposed changes and ensuring changes to products, services or systems are controlled and coordinated.
Guidance notes
Change control is applied to all elements impacting live products, services or systems. This includes: applications, infrastructure, documentation, processes, configuration items and suppliers.
Activities may include, but are not limited to:
- managing the change request lifecycle: registering, assessing, authorising, planning and deploying.
- assessing risks and reducing risks to the availability, performance, security and compliance of the products and services impacted by the change.
- developing processes for standard, normal or emergency changes.
- developing methods and tools to automate change control processes to enable continuous integration.
Level 2Assist
Administers, tracks, logs, reports on change requests, using appropriate tools, techniques and processes.
Provides assistance to implement standard low-risk changes, in accordance with defined change control procedures.
Level 3Apply
Develops, documents and implements changes based on requests for change.
Applies change control processes and procedures.
Applies tools, techniques and processes to manage and report on change requests.
Level 4Enable
Assesses, analyses, develops, documents and implements changes based on requests for change.
Ensures operational processes and procedures are in place for effective change control.
Develops, configures and maintains tools to manage and report on the lifecycle of change requests.
Identifies problems and issues and recommend corrective actions.
Level 5Ensure, advise
Leads the assessment, analysis, development, documentation and implementation of changes.
Develops implementation plans for complex requests for change.
Reviews proposed implementations and evaluates the risks to the integrity of the product and service environment.
Ensures appropriate change approval is applied to changes.
Reviews the effectiveness of change implementation.
Identifies, evaluates and manages the adoption of appropriate tools, techniques and processes for change control.
Level 6Initiate, influence
Sets the organisation's policy for the management of change in live services and test environments.
Ensures effective control and treatment of risk.
Leads the development of new and improved practices for change control.
Measures and monitors adherence to standards and ensures consistent execution of the process across the organisation.
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