About SFIA 9
Generic attributes
- Autonomy (AUTO)
- Influence (INFL)
- Complexity (COMP)
- Knowledge (KNGE)
- Collaboration (COLL)
- Communication (COMM)
Strategy and architecture
- Strategic planning (ITSP)
- Information systems coordination (ISCO)
- Information management (IRMG)
- Enterprise and business architecture (STPL)
- Solution architecture (ARCH)
- Innovation management (INOV)
Change and transformation
- Portfolio management (POMG)
- Programme management (PGMG)
- Project management (PRMG)
- Portfolio, programme and project support (PROF)
- Delivery management (DEMG)
- Business situation analysis (BUSA)
Development and implementation
- Product management (PROD)
- Systems development management (DLMG)
- Systems and software lifecycle engineering (SLEN)
- Systems design (DESN)
- Software design (SWDN)
- Network design (NTDS)
Delivery and operation
- Technology service management (ITMG)
- Application support (ASUP)
- Infrastructure operations (ITOP)
- System software administration (SYSP)
- Network support (NTAS)
- Systems installation and removal (HSIN)
People and skills
- Performance management (PEMT)
- Employee experience (EEXP)
- Organisational facilitation (OFCL)
- Professional development (PDSV)
- Workforce planning (WFPL)
- Resourcing (RESC)
Relationships and engagement
- Digital marketing (DIGM)
- Customer engagement and loyalty (CELO)
- Marketing campaign management (MKCM)
- Brand management (BRMG)
- Market research (MRCH)
- Marketing management (MKTG)