Skill description
Designing, developing and operating certification schemes, accreditations and credentials, including digital credentials or badges.
Guidance notes
The overall purpose of certification for individuals is to recognise their competence to perform a specific task or job, or to determine whether they have met certain knowledge criteria.
Knowledge and competence are distinct and the two terms should not be confused. A certification body is responsible for ensuring that only individuals who demonstrate competence are awarded certification. Certification of individuals provides value by building public confidence and trust. This confidence relies on a valid assessment of competence by a third party, which is reconfirmed at defined intervals. The certification body must act responsibly to provide confidence to interested parties in its competence, impartiality and integrity.
Activities may include, but are not limited to:
- verifying, upon request, whether an individual holds a valid certificate and the scope of that certification, except where legal restrictions apply.
- documenting security policies and procedures, including non-disclosure agreements or other measures to prevent the release of confidential examination materials or involvement in fraudulent practices.
- implementing procedures for certified individuals to inform the certification body of any changes that could affect their ability to continue meeting certification requirements.
Level 2Assist
Processes applications for certification.
Logs complaints.
Assists with the preparation and organisation of credential materials.
Supports the creation and maintenance of credentials or certificates and helps resolve routine problems during the certification lifecycle.
Level 3Apply
Issues certifications or credentials and maintains and retains certification records.
Maintains information on the certification scheme and a general description of the certification process.
Designs, creates, develops, customises and maintains credentials or certificates.
Responds to public information requests.
Analyses and acts on complaints or issues.
Level 4Enable
Documents instructions for all personnel involved in certification, including legally enforceable agreements with any third parties involved in the process.
Identifies threats to impartiality by analysing, mitigating or eliminating potential conflict of interests arising from certification activities.
Implements the procedures for certification of individuals for the delivery of training.
Determines the merits of complaints and any remedial actions required.
Level 5Ensure, advise
Defines a certification or accreditation scheme, including organisation structure, duties, responsibilities and authorities.
Determines necessary competence to perform certification functions.
Designs and implements the examiner or assessor selection and approval process.
Monitors performance and judgements, and agrees corrective actions.
Plans and provides adequate premises, equipment and resources.
Documents policies and procedures for maintenance and release of information, including consideration of any legal agreements for confidentiality.
Level 6Initiate, influence
Sets policies and standards for the operation of a certification scheme, including segregation of duties and addressing impartiality.
Develops and maintains a description of the code of ethics and professional practices required.
Aligns certification schemes with relevant external standards, frameworks such as SFIA and established industry practices.
Obtains approval from accreditation scheme owners or governance bodies.
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