Skill description
Validating systems, products, business processes or services to determine whether the acceptance criteria have been satisfied.
Guidance notes
Activities include, but are not limited to:
- setting and applying standards for user acceptance testing (UAT).
- planning, identifying, designing, managing, executing and reporting on the outcomes of acceptance tests.
- collaborating with a range of relevant stakeholders.
- defining clear entry and exit criteria for UAT.
- requesting and enabling formal acceptance of systems, products or services.
- creating measurable acceptance criteria related to functional and non-functional requirements, features, business processes, user stories and business rules.
- devising test cases and scenarios from acceptance criteria.
- enabling exploratory testing to discover unexpected behaviours.
- deploying model office testing to simulate real-world usage.
- ensuring appropriate training for users involved in UAT.
- providing input on UAT resource requirements, including necessary skills and availability.
The acceptance testing approach will be based on the context of the work and may be selected from predictive (plan-driven) or adaptive (iterative/agile) approaches.
Level 2Assist
Assists in planning and preparing acceptance tests for systems, products, business processes or services.
Assists in collecting feedback from acceptance testing.
Level 3Apply
Follows agreed standards and techniques to devise test cases and scenarios based on pre-defined acceptance criteria.
Analyses and reports on test activities, results, issues and risks.
Level 4Enable
Develops acceptance criteria related to functional and non-functional requirements, business processes, features, user stories and business rules.
Designs and specifies test cases and scenarios to test that systems, products and services fulfil the acceptance criteria and deliver the predicted business benefits.
Collaborates with project colleagues and stakeholders involved in the analysis, development and operation of products, systems or services to ensure accuracy and comprehensive test coverage.
Analyses and reports on test activities, results, issues and risks including the work of others.
Level 5Ensure, advise
Plans and manages user acceptance testing activity.
Specifies the testing environment.
Manages the creation of test cases and scenarios, ensuring they reflect realistic operational conditions and coverage needs.
Ensures entry and exit criteria are set and met before user acceptance testing starts or ends.
Specifies required user resources.
Ensures users receive appropriate training and support.
Ensures tests and results are documented, analysed and reported, highlighting issues and risks to stakeholders.
Provides authoritative advice on acceptance testing planning and execution.
Level 6Initiate, influence
Leads the organisation's approach to user acceptance testing.
Engages senior stakeholders to secure organisational commitment and resources for effective acceptance testing.
Integrates entry and exit criteria into user acceptance testing planning and execution.
Provides input on required resources, including skills and availability, for user acceptance testing activities.
Reports on any significant risks and issues, recommending actions as needed.
Develops organisational policies, standards and guidelines for acceptance testing.
Develops acceptance testing capabilities and methods for the organisation.
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