Skill description
Planning, designing and implementing activities to transition the organisation and people to the required future state.
Guidance notes
Organisational change management focuses on the structured, procedural aspects of transitioning an organisation to a desired future state. It involves planning, designing and implementing change initiatives that are aligned with organisational goals. This skill is responsible for the technical and process-driven components of change, including stakeholder communication focused on procedural updates and assessing readiness from a structured change implementation perspective.
Activities may include, but are not limited to:
- developing a business change implementation plan to identify required changes to processes, procedures, systems, structures and ways of working.
- using a structured process and set of tools for managing the people side of change .
- assessing readiness and capacity to change, aligning with business cycles and project timelines.
- creating and executing communication plans that focus on procedural updates and logistics.
- monitoring the impact of change management efforts and sustaining the change.
- assessing and developing change management capabilities.
- coaching change sponsors and aligning their roles with structured change processes.
Level 2Assist
Assists with organisational change management tasks under routine supervision.
Supports the collection and analysis of data related to change readiness and impact.
Helps document and communicate change management plans and activities.
Level 3Apply
Follows standard techniques to investigate and analyse the size, nature and impact of changes to operational activities.
Contributes to change management plans and actions, focusing on the procedural execution of change.
Supports implementation and engages with stakeholders under direction.
Level 4Enable
Conducts readiness assessments to assess the size, nature and impact of organisational change.
Defines tactics to use considering the challenges to be addressed.
Provides guidance and makes suggestions to support individuals responsible for operational implementation of change management activities.
Gathers feedback to analyse the impact and effectiveness of the change management activities being deployed.
Takes corrective action as required.
Develops and communicates tailored change management plans.
Establishes and builds relationships with the project sponsors and key stakeholders.
Level 5Ensure, advise
Develops the change management approach and a change management plan in collaboration with sponsors, users and project teams.
Creates and implements action plans to ensure readiness for change before going live.
Acquires change management resources and develops their capabilities to deliver the required changes.
Gathers feedback to allow timely improvements to the change management plan and approach.
Assesses risks and takes preventative action.
Develops and communicates tailored change management plans for senior stakeholder groups.
Provides guidance to support change sponsors.
Level 6Initiate, influence
Defines and communicates the approach for change management for a significant part of the organisation.
Initiates, plans and leads strategic, large and complex change management initiatives.
Provides guidance to change leaders, emphasising the technical and procedural aspects of change.
Establishes feedback processes and leads analyses of change management successes.
Enables continual improvements to change management methodology, tools and training necessary to enhance the maturity across the organisation.
No notes added yet.
Comments
0 comments
Please sign in to leave a comment.