Skill description
Developing and operating a measurement capability to support agreed organisational information needs.
Guidance notes
Measurement can be applied to organisations, projects, processes and work products.
Activities may include, but are not limited to:
- planning, implementation and control of activities to measure attributes of processes, products and services.
- using measures to assess performance and progress and provide indications and insights to actual or potential problems, issues and risks.
- identifying requirements for measurement.
- implementing measurement to support iterative/agile working practices.
- selecting measures and measurement scales, setting target values and thresholds.
- establishing data collection and analysis methods, including automation.
- real-time and near-real-time measurement.
The measurement skill has diverse applications across industries, including customer experience, IT systems and services, marketing, supply chain, software development, finance, healthcare and project management.
Level 2Assist
Assists in the collection and maintenance of data for measurement purposes under routine supervision.
Uses standard procedures for measuring attributes of processes, products and services.
Helps generate and distribute measurement reports.
Level 3Apply
Applies standard techniques to support the specification of measures and the collection and maintenance of data for measurement.
Generates, produces and distributes reports.
Uses measurement tools for routine analysis of data.
Identifies and implements improvements to data collection methods.
Level 4Enable
Identifies and prioritises appropriate measures, scales and targets.
Supports projects, functions or teams in the development of measurement methods.
Specifies base and derived measures which support agreed information needs.
Specifies how to collect and store the data for each required measure.
Provides guidance on collection of data.
Designs reports and reporting formats.
Level 5Ensure, advise
Establishes measurement objectives and the scope of measurement for functions, teams and projects.
Plans and implements improvements to measurement capability.
Provides advice and guidance for effective use of measures and measurement.
Selects measures appropriate to the context and organisational objectives.
Reviews data collection and storage mechanisms to support measurement.
Contributes to organisational policies, standards and guidelines for measurement.
Level 6Initiate, influence
Leads the development of organisational capabilities for measurement (including automation).
Creates the measurement framework and aligns measurement objectives with business objectives.
Develops organisational policies, standards and guidelines for measurement.
Provides resources to ensure adoption and adherence to policies and standards.
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