Skill description
Assuring, through ongoing and periodic assessments and reviews, that the organisation's quality objectives are being met.
Guidance notes
Quality assurance provides confidence to internal and external stakeholders that quality requirements will be fulfilled.
Quality assurance provides confidence to internal and external stakeholders that quality requirements will be fulfilled. It may relate to any area where quality standards are applied, including products, data, services and business processes.
Activities may include, but are not limited to:
- planning and conducting quality assessments and quality audits.
- reviewing processes, products and services against defined quality criteria.
- identifying and reporting on quality issues and non-conformances.
- recommending corrective actions and improvements.
- verifying the implementation and effectiveness of corrective actions.
- promoting quality awareness throughout the organisation.
Level 2Assist
Assists with quality assurance tasks under routine supervision.
Supports the collection of data and evidence related to quality assurance.
Assists in reviewing records to ensure compliance with quality standards.
Helps identify and report quality issues and discrepancies.
Level 3Apply
Contributes to the collection of evidence and the conduct of formal audits or reviews of activities.
Examines records for evidence that appropriate testing and other quality control activities have taken place.
Determines compliance with organisational directives, standards and procedures and identifies non-compliances, non-conformances and abnormal occurrences.
Level 4Enable
Plans, organises and conducts assessment activity and determines whether appropriate quality control has been applied.
Conducts formal assessments or reviews for given domain areas, suppliers or parts of the supply chain.
Collates, collects and examines records, analyses the evidence and drafts all or part of formal compliance reports.
Determines the risks associated with findings and non-compliance and proposes corrective actions.
Provides advice and guidance in the use of organisational standards.
Level 5Ensure, advise
Plans, organises and conducts formal reviews and assessments of complex domains areas, cross-functional areas and across the supply chain.
Evaluates, appraises and identifies non-compliances with organisational standards and determines the underlying reasons for non-compliance.
Prepares and reports on assessment findings and associated risks.
Ensures appropriate owners for corrective actions are identified.
Identifies opportunities to improve organisational control mechanisms.
Oversees the assurance activities of others, providing advice and expertise to support assurance activity.
Level 6Initiate, influence
Leads, develops and is accountable for an organisational approach and commitment to quality assurance.
Ensures quality assurance processes and activities are robust and reliable, and appropriately tailored to the organisation's quality objectives.
Plans and resources the organisational quality assurance activities, using internal or third-party resources.
Considers the implications of emerging technology, approaches, trends, regulations and legislation.
Monitors and reports on quality assurance activities, levels of compliance and improvement opportunities.
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