Description
The depth and breadth of understanding required to perform and influence work effectively.
Guidance notes
Knowledge in SFIA represents a progression from applying basic role-specific information to leveraging broad, strategic understanding that shapes organisational direction and industry trends. It involves:
- applying role-specific knowledge to perform routine tasks.
- integrating general, role-specific, and industry knowledge.
- using understanding of technologies, methods, and processes to achieve results.
- applying in-depth expertise to solve complex problems.
- leveraging broad knowledge to influence strategic decisions.
- shaping organisational knowledge management practices.
Effective knowledge application develops through practical experience, formal education, professional training, continuous learning, and mentorship. It encompasses the ability to apply understanding in real-world scenarios, adapt to emerging challenges, and create value for the organisation.
As professionals advance, their application of knowledge evolves significantly from basic, role-specific tasks to strategic organisational leadership. This progression involves supporting team activities, applying practices within business contexts, integrating knowledge for complex tasks, offering authoritative advice, and enabling cross-domain decision-making. At higher levels, professionals apply broad business and strategic knowledge to shape organisational strategy and anticipate industry trends.
Level 1Follow
Applies basic knowledge to perform routine, well-defined, predictable role-specific tasks.
Level 2Assist
Applies knowledge of common workplace tasks and practices to support team activities under guidance.
Level 3Apply
Applies knowledge of a range of role-specific practices to complete tasks within defined boundaries and has an appreciation of how this knowledge applies to the wider business context.
Level 4Enable
Applies knowledge across different areas in their field, integrating this knowledge to perform complex and diverse tasks.
Applies a working knowledge of the organisation's domain.
Level 5Ensure, advise
Applies knowledge to interpret complex situations and offer authoritative advice.
Applies in-depth expertise in specific fields, with a broader understanding across industry/business.
Level 6Initiate, influence
Applies broad business knowledge to enable strategic leadership and decision-making across various domains.
Level 7Set strategy, inspire, mobilise
Applies strategic and broad-based knowledge to shape organisational strategy, anticipate future industry trends, and prepare the organisation to adapt and lead.
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