Description
Applying critical thinking to evaluate options, assess risks and select the most appropriate course of action.
Guidance notes
Decision making in SFIA represents a progression from routine choices to strategic, high-impact decisions. It involves:
- evaluating information and assessing risks.
- balancing intuition and logic.
- understanding organisational context.
- determining the best course of action.
- taking accountability for outcomes.
Effective decision making encompasses analytical and critical thinking skills, the ability to assess risks and consequences, and a comprehensive understanding of business context. It also involves knowing when to escalate issues and how to balance competing priorities.
As professionals advance, their decision-making evolves from addressing routine issues to shaping strategic directions. Early on, decisions focus on managing tasks or small projects. Over time, decision-making becomes more complex, requiring greater judgement, risk assessment, and accountability for high-impact outcomes. At higher levels, professionals are responsible for making critical decisions that influence organisational strategy and success.
Level 1Follow
Uses little discretion in attending to enquiries.
Is expected to seek guidance in unexpected situations.
Level 2Assist
Uses limited discretion in resolving issues or enquiries.
Decides when to seek guidance in unexpected situations.
Level 3Apply
Uses discretion in identifying and responding to complex issues related to own assignments.
Determines when issues should be escalated to a higher level.
Level 4Enable
Uses judgment and substantial discretion in identifying and responding to complex issues and assignments related to projects and team objectives.
Escalates when scope is impacted.
Level 5Ensure, advise
Uses judgement to make informed decisions on actions to achieve organisational outcomes such as meeting targets, deadlines, and budget.
Raises issues when objectives are at risk.
Level 6Initiate, influence
Uses judgement to make decisions that initiate the achievement of agreed strategic objectives including financial performance.
Escalates when broader strategic direction is impacted.
Level 7Set strategy, inspire, mobilise
Uses judgement in making decisions critical to the organisational strategic direction and success.
Escalates when business executive management input is required through established governance structures.
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