Skill description
Systematically analysing, managing and influencing stakeholder relationships to achieve mutually beneficial outcomes through structured engagement.
Guidance notes
Activities may include, but are not limited to:
- identifying stakeholders and analysing the relationships.
- agreeing on mutually beneficial outcomes.
- managing, monitoring and improving stakeholder relationships .
- determining the relationship management approach to take - including roles and responsibilities, governance, policies, processes, tools and support mechanisms.
- getting commitment to action through consultation and consideration of impacts.
- combining formal and informal communication channels to achieve the desired result.
- operational management of stakeholder relationships and communications.
The focus of this skill is a systematic and planned approach. This skill is not intended for general communication and developing productive working relationships. Those factors are described in SFIA's generic attributes and levels of responsibility.
Level 4Enable
Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.
Implements stakeholder engagement/communications plans.
Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management.
Helps develop and enhance customer and stakeholder relationships.
Level 5Ensure, advise
Identifies the communications and relationship needs of stakeholder groups.
Translates communications/stakeholder engagement strategies into specific activities and deliverables.
Facilitates open communication and discussion between stakeholders.
Acts as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans.
Provides informed feedback to assess and promote understanding.
Facilitates business decision-making processes.
Captures and disseminates technical and business information.
Level 6Initiate, influence
Leads the development of comprehensive stakeholder management strategies and plans.
Establishes and builds long-term, strategic relationships with key stakeholders to support service delivery and change initiatives.
Acts as a principal point of contact, ensuring effective communication and alignment.
Negotiates and ensures agreements meet stakeholder needs.
Oversees the monitoring of stakeholder relationships, capturing lessons learned and providing feedback.
Leads initiatives to enhance communication and relationships, promoting collaboration and understanding between all parties.
Level 7Set strategy, inspire, mobilise
Determines the strategic approach to understanding stakeholder objectives and requirements.
Works with all interested parties to identify stakeholders and establish effective relationships.
Establishes and promotes the overall vision for how stakeholder objectives are met and determines organisational roles and alignment.
Actively manages relationships with the most senior stakeholders and is the ultimate escalation point for issue resolution.
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